Job Description: IT Administrator (Cloud, SaaS & Hardware)
Role Summary
We are looking for a hands-on IT Administrator to own and manage our cloud access governance, SaaS stack, end-user hardware lifecycle, and IT procurement. This role is critical to ensuring a secure, cost-efficient, and frictionless IT environment for our growing engineering and business teams.
Key Responsibilities
Cloud Governance & Access
- Manage IAM users, roles, and access reviews across cloud environments (AWS/Azure/GCP)
- Monitor cloud usage and flag cost anomalies
- Maintain backup and basic security hygiene
- Partner with DevOps for infrastructure access needs
- Maintain cloud asset inventory and documentation
SaaS Administration
- Administer core SaaS platforms (Google Workspace/Microsoft 365, Slack, Zoom, Jira, etc.) - Own Joiner–Mover–Leaver (JML) access lifecycle
- Manage licenses and optimize utilization
- Enforce SSO and MFA policies
- Track renewals and vendor contracts
- Monitor and control shadow IT risks
Hardware & Endpoint Management
- Procure, configure, and provision laptops/desktops - Maintain IT asset inventory and tagging - Manage OS patching and endpoint security - Handle device troubleshooting and replacements - Coordinate repairs, warranty, and AMC
- Ensure secure device recovery during employee exits
IT Procurement & Vendor Management
- Manage IT purchasing for hardware and software - Maintain approved vendor list
- Track budgets and optimize costs
- Handle renewals and contract documentation - Support finance in IT spend visibility
IT Support & Operations
- Provide L1/L2 end-user support
- Resolve access, device, and SaaS issues
- Maintain IT policies and SOPs
- Support office network/Wi-Fi coordination - Drive automation in routine IT workflows
Required Skills & Experience
Must Have
5 years in IT administration or IT ops - Strong SaaS administration experience - Endpoint/laptop management experience - Basic cloud platform familiarity (AWS/Azure/GCP) - Experience with identity and access management - Vendor and procurement handling
- Good troubleshooting skills